Thanks to our customers; We Won!
From DealerRater GM Jamie Oldershaw:
Congratulations! It is my privilege to share on behalf of all of us here at DealerRater that Harry
Robinson Buick GMC is named Arkansas 2022 Dealer of the Year for Buick & GMC. You and your team
did an extraordinary job helping car shoppers find their perfect match and this award recognizes you
as “best in class” among all other dealers nationally in your brand category.
This is an interesting time in the automotive industry, to say the least. Despite all of the hurdles, your
team stood out with their tireless efforts and commitment to providing exceptional service and sales
experiences for their customers. This was by far our most competitive awards season yet, with
DealerRater collecting more than 1.1 million consumer reviews in 2021, a record annual volume for
our platform. Your award is a testament to the creativity, innovation and dedication to deliver a high-quality customer experience from dealerships like yours. I hope you and your team at Harry Robinson
Buick GMC are just as proud of this accomplishment as we are to present it to you.
We hope you will share the good news with your customers. Your success is something to be celebrated and we hope your momentum continues in the new year.
Please don’t hesitate to contact us should you have any questions. Congratulations again on this
General Manager, DealerRater
Harry Robinson Buick GMC Earns 2022 DealerRater Consumer Satisfaction Award for Outstanding Customer Experience
Recognized for Top-tier Reviews from Car Shoppers across the U.S., Harry Robinson Buick GMC Consistently Exceeds Customer Expectations in the Fort Smith, AR area Fort Smith, AR –
2/4/2022 – Harry Robinson Buick GMC was awarded a 2022 Consumer Satisfaction Award by DealerRater, a leading car dealer review and reputation management platform and company of Cars.com Inc. (NYSE: CARS). Consumer Satisfaction Awards recognize the top 10% of auto dealerships delivering exceptional customer service as rated by online reviews.
Top-reviewed dealers engage in digital-first services.
Home delivery and virtual appointments were powerful drivers of positive reviews. Winning dealers who offered these services scored on average a 97% positive review rate, nearly 5 percentage points higher than dealers without.
The Dealer of the Year Awards indicate the value car shoppers place on dealers’ adaptability to provide the very best service even when the industry is challenged by inventory shortages and increased car prices.
Successful dealers engage with customers, a critical component to their success.
The digital engagement of employees at dealerships proved especially critical this past year as car shoppers conducted the bulk of their research and vehicle purchases online. Award-winning dealers on average responded to customer reviews over five times more frequently than non-winning dealers. Dealers that go above and beyond traditionally respond within 24 hours.
Additionally, about 91% of winners provide their staff with Employee Profile Pages on DealerRater, which allows car shoppers to ask questions and connect with individual salespeople at a dealership before ever stepping on the lot.
Thank you from all of our customers! You made this award possible, and we are grateful for you.
To see out inventory or learn more about us please visit HarryRobinson.com.