Ignition Switch Recall: Understanding the Safety Recall | General Motors

Ignition Switch Recall: Understanding the Safety Recall | General Motors.

UNDERSTANDING THE SAFETY RECALL

This page is designed to help you understand the recent ignition switch recall a little better.  If you are driving an affected vehicle, until the safety recall repairs have been performed, it is very important that you remove all items from your key ring, leaving only the vehicle key.  The key fob (if applicable) should also be removed from your key ring. General information and contact details are provided below. For your specific vehicle, please visit the GM Owner Center and enter your Vehicle Identification Number (VIN).

We will be contacting customers in our database who have been affected by the recall. If you think your vehicle has been affected & you haven’t been notified please give us a call at 479-646-8600. Amanda will be happy to help you find out if your vehicle has been affected & make arrangements to get you taken care of asap. Even if you don’t use us for your regular maintenance please give us a call. This is an important safety recall and we want to be as helpful as possible through this process.

Here’s a link to the GM site with questions to frequently asked questions.

GENERAL INFORMATION

  •  Which vehicles are involved?

  •  Why are these vehicles being recalled?

  •  Where will the notification letters be sent?

  •  What will GM do?

  •  What should you do if you have an affected vehicle?

  •  What if you are an affected customer who already paid for this repair?

  •  Are the recalled vehicles safe to drive?

  •  If you own a Saturn/Pontiac that is affected by the recall, where should you take your car to have the recall repairs performed?

  •  Why weren’t all of the vehicles (2008-2011) included initially when the ignition switch was recalled?

PARTS AVAILABILITY & REPAIR TIMING

  •  When can affected customers reasonably expect to be able to get their car fixed?

  •  What exactly is the repair? How long will it take?

  •  Once the repair is completed, can customers put a heavy key ring back on?

  •  Who is eligible for a rental vehicle?

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